Shipping Policy

Thank you for shopping with Aura Living. Below is everything you need to know about how we handle shipping and delivery.

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1. Shipping Locations

We currently offer delivery across Pakistan. For international orders, please contact us directly to check availability and rates.

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2. Processing Time

• Orders are processed within 2–4 business days after confirmation.

• Custom-made or out-of-stock items may take additional time (we’ll inform you via call or email).

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3. Delivery Time

• Standard delivery: 5–10 business days (depending on your city)

• Custom orders: 10–20 business days (based on design and materials)

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4. Shipping Charges

• Standard delivery: Shipping Charges depend on Order and Location

• Delivery charges will be calculated at checkout.

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5. Order Tracking

Once your order has been shipped, we will send you a tracking number via SMS or email (if applicable).

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6. Delivery Issues

If your delivery is delayed, damaged, or incomplete:

• Contact us immediately at [Your Email / WhatsApp / Phone Number]

• Please include your order number and pictures (if damaged)

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7. In-Store Pickup 

Customers in Lahore can choose to pick up their order from our showroom. We will notify you when your order is ready for collection.